| 1. Definitions
This website is operated by Florist Supplies UK (referred to as
“we/our/us”). As user of this website (referred to as
“you/your”) you acknowledge that any use of this website
including any transactions you make (“use/using”) is
subject to our terms and conditions below. Please read through these
terms and conditions carefully before using this website.
2. Contract
2.1 These Terms & Conditions govern the supply of goods sold
by Florist Supplies UK of Unit 29 Burtonwood Industrial Centre, Phipps Lane, Burtonwood, Warrington, Cheshire, WA5 4HX
, to the customer named on the order form provided
on the Florist Supplies UK website. Together with the completed
order form, these Terms & Conditions constitute the entire and
only agreement between us in relation thereto. Our acceptance of
your order by delivery of goods constitutes a legally binding contract
between us on these terms and conditions. These Terms and Conditions
do not affect your statutory rights.
2.2 We will confirm acceptance of your order. This will occur either
by message on the website immediately after you have confirmed your
order, or by us sending an e-mail to the e-mail address you have
provided to us. We may do both, in which case the acceptance will
occur on whichever arrives sooner of the web message and the e-mail.
At this point the purchase contract will be made and we will supply
the goods to you in accordance with your order and these Terms and
Conditions.
2.3 All products are subject to availability, if your order cannot
be fulfilled you will be contacted.
3. Price and Payment
3.1 All orders must be paid for in full by Credit or Debit card.
3.2 The price payable for the goods you order is as set out on our
web site at the time you place your order. If we discover an error
in the price of goods you have ordered we will inform you as soon
as possible and give you the option of reconfirming your order at
the correct price or cancelling it . If we are unable to contact
you we will treat the order as cancelled. If you cancel and you
have already paid for the goods, you will receive a full refund.
3.3 We must receive payment for the whole of the price of the goods
you order and any applicable charges for carriage and insurance
before your order can be despatched unless we have agreed otherwise
in advance in writing.
3.4 Prices and delivery charges are subject to change without notice.
3.5 All prices are shown in pounds sterling exclusive of VAT, which
will be added at the prevailing rate.
4. Delivery & Title
4.1 There is a minimum order value of £75 before VAT or applicable
delivery charges. If your order does not reach this amount it will
not be processed.
4.2 Free delivery applies to orders over £150 excluding VAT
delivered throughout Mainland United Kingdom except to the following
destinations: Northern Ireland, Offshore & Channel Islands,
Eire and the Scilly Isles where it may be necessary to make additional
charges as per carrier’s rates. There will be a small delivery
charge of £7.95 on orders below £150 excluding VAT subject
to the above conditions.
4.3 If due to the weight or volume of your order being excessive,
in relation to the value, there may be additional delivery charges
to be added, even if your order qualifies for free delivery. These
charges would be at our discretion and would be discussed with you
prior to despatch.
4.4 Wherever possible if your order is placed before 12.00 noon,
we will endeavour to have it delivered before the end of the next
working day. This is subject to the items being in stock and the
carriers next day delivery service, over which we have no control.
4.5 Notwithstanding delivery times quoted in 4.4 above no guarantee
as to time of delivery is given or implied.
4.6 If for any reason nobody is in/or the premises are closed we
will post a card through the letterbox advising you that we have
attempted delivery and inviting you to telephone the carrier to
arrange either:
A. Collection from the nearest control centre the next working day
after the card was left.
B. Re-delivery to the original address at a convenient time during
normal working hours.
This is free of charge. However, if you are not present to take
delivery there will be an additional charge of £7.95 per consignment
for the third and each subsequent attempt.
4.7 As soon as the goods are delivered to you, they become your
responsibility. We will deliver only to the address on the order
and goods will not be left without a signature. From the time of
receipted delivery, any loss or damage to the goods will be your
responsibility and at your risk. Any transit damage, shortages or
wrong goods supplied, must be noted on the delivery/consignment
note at the time of delivery.
4.8 We operate a recycle policy. Wherever possible all our packaging
will be recycled.
4.9 Damaged, or faulty goods, must be reported within 48 hours of
delivery date. In cases of goods received damaged or faulty please
retain the product (together with any packaging) and contact us
within 48 hours of receipt (commencing the day after delivery),
whereupon we will arrange for the item to be exchanged or offer
a full refund. This does not affect your statutory rights as a consumer.
5. Availability
We try to make sure we only show items on the site if we currently
have them in stock or are expecting fresh stocks shortly. If you
place an order for something, which isn’t available, we will
contact you by phone or email as soon as possible after you place
your order. All orders are subject to availability.
6. Returns Policy
Goods may be returned within seven days of receipt. These goods
must be in perfect resalable condition
Unopened in their original packaging Customers must ensure the goods
are securely packed and are responsible for paying the relevant
return carriage costs. A deduction of 10% will be made to cover
our administration costs, and the net refund will be paid through
the original Credit/Debit Card system.
This does not affect your statutory rights.
7. Security and Privacy
Shopping on our site is safe. We do hold no payment details on file.
Once we have processed your order, we erase your card information
so that it is not available for inspection by others. We use the
latest Internet standard encryption technology to scramble your
sensitive data when you transmit it to us. To check that you are
in a secure area of our site look at the bottom of your browser
and you will see a closed padlock or an unbroken key. Please be
assured that we will not take any payment until we've made sure
that all the goods on your shopping list have been processed.
8. Privacy Policy
We utilise the latest in Secure Server Technology to ensure that
all personal and transactional information is protected to the highest
standards. All information collected on our order form for internal
use only, including customer and recipient personal details. This
information is necessary to ensure the smooth processing of your
order and allows us to contact you if any problems occur. We never
make your personal details available to companies outside the company
for any purposes. All information is collected lawfully and in accordance
with the Data Protection Act 1998. For any further information please
email us at info@floristsuppliesuk.com
9. Liability
9.1 We will use reasonable endeavours to verify the accuracy of
any information on the site but makes no representation or warranty
of any kind express or implied statutory or otherwise regarding
the contents or availability of the site or that it will be timely
or error-free, that defects will be corrected, or that the site
or the server that makes it available are free of viruses or bugs
or represents the full functionality, accuracy, reliability of the
website We will not be responsible or liable to you for any loss
of content or material uploaded or transmitted through the website
and We accept no liability of any kind for any loss or damage from
action taken or taken in reliance on material or information contained
on the site.
9.2 We will take all reasonable precautions to keep the details
of your order and payment secure, but, unless we are negligent,
we cannot be held liable for any losses caused as a result of unauthorised
access to information provided by you.
10 General
10.1 We reserve the right to change these terms and conditions at
any time. Any such changes will take effect when posted on the website
(see date at the top) and it is your responsibility to read the
terms and conditions on each occasion you use this website and your
continued use of the website shall signify your acceptance to be
bound by the latest terms and conditions.
10.2 If any of these Terms and Conditions is held by any court of
competent authority to be unlawful, invalid or unenforceable, in
whole or in part, this will not affect the validity of the remaining
Terms and Conditions which will continue to be valid and enforceable
to the fullest extent permitted by law.
10.3 All copyright, trademarks and all other intellectual property
rights in all material or content supplied as part of this website
shall remain at all times vested in us or our licensors. You are
permitted to use this material only for your personal use in placing
orders through Florist Supplies UK .com and you may not copy, reproduce,
transmit, publish, display, distribute, commercially exploit or
create derivative works of such material and content.
10.4 These Terms and Conditions will be governed by English law
and the parties submit to the exclusive jurisdiction of the English
courts in relation to any dispute which may arise between them.
|
